Our Guarantee and Substitution Policy
As professional florists, we guarantee your satisfaction with every order. We only use the freshest flowers and selection of green and blooming plants. Our well trained and educated staff enjoys creative freedom while creating beautiful and unique floral designs for each individual, so feel free to choose the "customize your bouquet" option or call in to speak with our friendly staff! We strive to maintain our "small town" atmosphere and enjoy featuring one-of-a-kind and Minnesota-native products in our store.
Occasionally, substitutions may be necessary to create your bouquet due to the availability of certain flowers at certain times of the year. Care is taken to maintain the style, theme and color scheme of the arrangement, using flowers of equal value. Additionally, the substitution of certain keepsake items may be necessary due to increased demand, especially during major holidays. In single-flower arrangements, such as an all rose bouquet, or orchids, we will make every attempt to match the flower type, but may substitute with another similar color.
Feel free to add anything you like to the "special delivery instructions" section, while placing your order. For example, "please do not put any pink fragrant lilies, my mom does not like the smell of those."
We aim to please, and providing you with beautiful and unique arrangements is what we love to do. Your order is always our priority!
At The Flower Basket we are committed to quality and service.
Our 100% Satisfaction Guarantee is our personal commitment to creating long term relationships with our customers. Your satisfaction is our Number One priority, not just because it's our job, but because we care. Because our products are perishable, returns and substitutions are not accepted, though if there is any major problem with the quality of the flowers or product, we will do our best to replace or refund a percentage, based on our discretion to assure your satisfaction is taken care of.
Our shipping costs are calculated using the shipping address you provide and will be shown on the screen prior to your confirmation.