Our Guarantee and Substitution Policy
As professional Teleflora florists, we guarantee your satisfaction with every order. We only use the freshest flowers and selection of green and blooming plants. Our well trained and educated staff enjoys creative freedom while creating beautiful and unique floral designs for each individual, so feel free to choose the "customize your bouquet" option or call in to speak with our friendly staff! We strive to maintain our "small town" atmosphere and enjoy featuring one-of-a-kind and Minnesota-native products in our store. We also have the wonderful opportunity to provide you will a full service seasonal greenhouse for all your outdoor and creative needs!
Occasionally, substitutions may be necessary to create your bouquet due to the availability of certain flowers at certain times of the year. Care is taken to maintain the style, theme and color scheme of the arrangement, using flowers of equal value. Additionally, the substitution of certain keepsake items may be necessary due to increased demand, especially during major holidays. In single-flower arrangements, such as an all rose bouquet, or orchids, we will make every attempt to match the flower type, but may substitute with another similar color.
Feel free to add anything you like to the "special delivery instructions" section, while placing your order. For example, "please do not put any pink fragrant lilies, my mom does not like the smell of those."
We aim to please, and providing you with beautiful and unique arrangements is what we love to do. Your order is always our priority!